This privacy policy describes how Crans-Montana Real Estate Sàrl (hereinafter referred to as «CMRE», «we», «us» or "our company") collects, uses, stores and protects your personal data in connection with the use of our website. www.cmre.ch and our services.
1. Data controller
The person responsible for processing personal data is :
Crans-Montana Real Estate Sàrl
Rue des Malons 2
3963 Crans VS - Switzerland
Phone: +41 79 220 25 71
E-mail : info@cmre.ch
2. Personal data collected
We collect and process personal data that you voluntarily provide to us, as well as certain data that is automatically generated when you use our site. This data may include:
Identifying information: surname, first name, postal and telephone details, e-mail address.
Information relating to your requests: messages sent via the contact form, information about your property projects (buying, selling, renting, renovating).
Contractual and financial data: only if a mandate or contractual relationship is established (e.g. sale, purchase or renovation of a property).
Technical data: IP address, browser type, date and time of visit (for statistical and security purposes).
3. Purposes of processing
Your personal data is processed exclusively for the following purposes:
Respond to your enquiries and provide personalised follow-up.
To manage our contractual relations and the provision of our property services (sale, purchase, rental, renovation).
Communicate with you about your projects or our offers.
Meet our legal and regulatory obligations in terms of accounting, tax and compliance.
To prevent abuse, fraud or illicit activities related to the use of our site.
We do not process your data for purposes other than those described above, unless you have given your explicit consent.
4. Legal basis for processing
We process your personal data on the following legal bases:
Performance of a contract or pre-contractual measures (art. 6 al. 1 let. b RGPD / art. 31 LPD).
Compliance with a legal obligation (art. 6 al. 1 let. c RGPD / art. 31 LPD).
CMRE's legitimate interest in ensuring the quality of its services, the security of its website and customer satisfaction (art. 6 al. 1 let. f RGPD).
Your explicit consent, where required.
5. Communication and data transmission
We may need to transmit certain personal data:
To our local partners and artisans as part of renovation or sales mandates, where this is necessary for the execution of your project.
Our service providers (IT, hosting, accounting, marketing) who act on behalf of and under contract with CMRE.
To the competent authorities if required by law (legal obligations, legal proceedings, fraud prevention).
We never sell your personal data to third parties.
6. Hosting and webmaster
The website www.cmre.ch is hosted in Switzerland by :
Infomaniak Network SA
Avenue de la Praille 26
1227 Carouge - Geneva - Switzerland
Site : www.infomaniak.com
The design, maintenance and technical management of the site are provided by :
Cordonier Conseil
Route de Flanthey 2
1978 Lens - Switzerland
Site : www.cordonier-conseil.ch
7. Data retention period
Your personal data will be kept only as long as is necessary for the purposes for which they were collected:
Data relating to contact requests: 24 months after the last interaction if no mandate is concluded.
Contractual and financial data: for the duration of the contractual relationship, then according to the legal retention periods (generally 10 years in Switzerland for accounting documents).
Technical/statistical data: limited duration (maximum 12 months), for security and optimisation purposes only.
8. Data security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or disclosure.
However, no computer system or data transmission via the Internet can be guaranteed to be 100 % secure.
9. Your rights
In accordance with the RGPD and the LPD, you have the following rights regarding your personal data:
Right of access To obtain information about the data we hold about you.
Right of rectification correct inaccurate or incomplete data.
Right to erasure Request the deletion of your data when it is no longer required.
Right to limitation : temporarily restrict the processing of your data.
Right to object object to the processing of your data on legitimate grounds.
Right to portability To receive your data in a structured and commonly used format (insofar as this right applies).
To exercise your rights, you can contact us by e-mail at info@cmre.ch or by post to the postal address given above.
10. Changes to the privacy policy
CMRE reserves the right to modify this privacy policy at any time in order to adapt it to legal, technological or organisational developments.
The current version is still available on our website www.cmre.ch.
11. Contact
If you have any questions or requests relating to your personal data, please contact us at :
Crans-Montana Real Estate Sàrl
Rue des Malons 2
3963 Crans VS - Switzerland
Phone: +41 79 220 25 71
E-mail : info@cmre.ch
